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Streaming Video Difficulties

We’re sorry that you experienced a problem while viewing one of our videos. To date, we have never experienced a technical problem with our streaming video delivery server. We have plenty of available bandwidth and server capacity. Therefore, the problem that you experienced is most likely due to an issue on your computer or somewhere between our server and your computer. Here are some general tips:

  1. Be sure to choose the proper speed connection! For most of our video streams, we allow you the flexibility of choosing the correct video stream for your needs (28k, 56k, 128 or 256k). If you choose a stream that is too high for your ACTUAL Internet connection, performance will be very poor (stops and starts, or never starts at playing). Keep in mind that the actual speed of your Internet connection may vary greatly, depending on current conditions on the Internet and at your ISP. In this case, simply click your browser’s BACK button to return to the previous page and then select a SLOWER speed stream. (For example, if you are watching a 256k stream, change to 128k or 56k or 28k.) Keep trying until you select a speed that works well for you. Keep in mind that the higher speed video streams are much larger files, due to their larger picture, higher frame rate, increased picture detail and better sound.

  2. Many streaming video problems are due to a memory overload on the user’s computer. This is especially common with Windows 98 which needs to be re-booted often. Solution: Re-boot your computer, and try again.

  3. If you can’t play any of our video streams, even the slowest, make sure that you have a suitable video player installed on your computer—either Windows Media Player or Real’s player (either can be obtained free).

If you experienced a technical problem that was not solved by the above tips, please report it here, and list the video title and address of the page(s) involved:

Describe the problem:

Your name:

Your E-mail:

Thank you for taking the time to help. We greatly appreciate it!

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URL: ChristianAnswers.Net/can-tech.html
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