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Answers to frequently asked questions

Shipping | Returns | Payment | Your privacy | Other ways to order | Currency Exchange | Video standards | VCDs | DVD Regions | Special orders | Quantity discounts | Discounts for resellers | Other questions | About us

How to contact us about orders/sales

Click here to see our e-mail address, phone numbers, and postal address - GO


What if I want to RETURN a resource I buy?

We want you to be happy. We offer a generous 30 Day Money Back GUARANTEE, no questions asked. The only thing you would end up paying for is the charges for shipping. (Special orders cannot normally be returned, unless defective.)


What PAYMENT METHODS do you accept?

All payments must be made in US dollars. Credit cards are the usual method of payment. We accept VISA, MasterCard, Discover and American Express. The merchant name that will appear on your bank or credit card statement is “ChristianAnswers.Net.” We also accept cash or personal checks. Cashier’s checks are required for international orders if no credit card is available.


What if I don’t want to place my order on-line?

We offer several different ways to order. Check our Ways to Order page for more info.


What about FOREIGN CURRENCY exchange?

All listed prices are in U.S. dollars. If you are ordering from outside the United States of America, here is how the currency exchange normally works. Using your credit card is by far the easiest way to make the exchange; it is automatic. We send the charge electronically to your credit card company in U.S. dollars. Your credit card company makes the currency exchange and puts the resulting amount in your own currency on your credit card statement. Of course, exchange rates vary from day to day. If you want to get an estimate of the current exchange rates, go to these off-site links Google, Yahoo or X-rates.


Formats, TV standards and DVD Regions - Can you help me understand them?

These issues are generally only important to you, if you need to use a DVD outside of North America. If so, read our handy information page. (99% of American video sellers never tell you about these issues that affect virtually all videos and DVDs sold throughout the world.) - GO
List of nations and their TV standards


SHIPPING
shipping companies

To save you money, most orders are sent via U.S. Postal Service and UPS (United Parcel Service). USA customers normally receive their orders within 3 to 7 days. We also use DHL and Federal Express. [Click for prices and more information]

EXPRESS SHIPPING IS AVAILABLE, just ask (we only charge you for the actual cost of express, no handling fee). HOWEVER, YOU MUST ORDER BY PHONE. We offer UPS Express, FedEx overnight and FedEx 2nd Day, even Saturday delivery upon request. Our phone numbers are listed at the bottom of every page.

International orders (outside North America), depending on the destination, normally go by U.S. Air Parcel Post or DHL.


PRIVACY - What’s your position on my privacy?

We highly respect and protect your privacy!! We don’t know of any Web site that provides privacy and security for you.

  1. Your order submissions through the Web are SECURE through encryption.

  2. Your name and information are kept strictly confidential. We will never sell or share it with any other organization. We never give out personal information.

  3. We treat your credit card number extremely carefully. The only people that ever have access to it are the few people on our staff who process and bill your order. Your credit card number is never stored on a Web server (as most Web stores do) where some hacker might find a way to get to it. In fact, we never store your credit card number on any computer. Any in-house paper copies of correspondence or notes about your order are thoroughly shredded when we are done with them.

  4. We never attempt to secretly collect information about your Web visits or Internet use. Numerous Web sites do this by putting permanent “cookies” or spyware on your computer’s hard drive and keeping tracking of more things than they have any business knowing. This is an appalling use of technology. We will never do it.

  5. We never send out junk e-mails or share your address with spammers. We hate spam just as much as you do.


What is the name of your organization, and who are you?

Our corporate name is Films for Christ. We also operate under the name Christian Answers and Eden Communications. We are an independent, nonprofit, nondenominational, faith mission. We are active in evangelism and discipleship worldwide. We also produce and distribute Christian motion pictures and books.

We began in 1959 and have operated continually ever since, in service of our Lord Jesus Christ. We have a proven track record of reliability that can set your mind at ease.


Why don’t you have a larger selection of resources?

Sales are not our focus; providing important, reliable resources is. Our staff pre-screens everything; most items don’t qualify. We will only sell books and videos that we feel are valuable and as biblically accurate as possible. (Unfortunately, many stores and Web sites will carry and promote anything remotely “Christian,” if it sells well.)


What do you do with the income you receive through the sales?

Any income beyond expenses goes right back into the ministry of ChristianAnswers.Net. We’re all about MINISTRY, pure and simple.


Can you special order a book or video for me?

Yes, in many cases. Let us know what you need.


Are there special discounts for large quantity orders?

Yes, just contact us with your needs. Quantity discounts are available.


Wholesale prices?

If you represent a bookstore or other reseller of books and videos, and wish to resell our materials, you may qualify for wholesale pricing. Contact us with information about your business and the titles in which you are most interested. Contact us


VCD vs. DVD

See our video standards page for an explanation of these two disc formats. GO


What if I have other questions?

During normal business hours, a representative is standing by to answer any question about the items that we sell or how to order. For order information, you can also e-mail us or call 1.800.332.2261 (U.S. and Canada). After hours, leave a message, and we’ll happily return your call the next business day.



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contact usaboutsite maptechnical problems
Christian Answers Network
PO Box 1167
Marysville WA 98270-1167
USA
Toll free: 1.800.332.2261 or 888.88.BIBLE
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